At Narsingdi Palace, we understand that travel plans can change. Our Refund & Cancellation Policy outlines the rules regarding room reservation cancellations, modifications, and refunds.
1. Cancellation Policy
-
Free Cancellation: Cancellations made 24 hours or more prior to the standard check-in time will receive a full refund (minus minimal transaction processing fees, if applicable).
-
Late Cancellation: Cancellations made within 24 hours of the scheduled check-in time will incur a charge equal to 1 night’s stay.
-
No-Show: If a guest fails to arrive without prior cancellation notice, 100% of the advance booking fee or 1 night’s room rate will be charged, and the reservation will be cancelled.
2. Refund Process & Timeline
-
Approved refunds will be processed back through the original payment method (Bank Transfer, Mobile Banking like bKash/Nagad, or Card Payment).
-
Refunds are usually processed within 5 to 7 business days after approval.
3. Booking Modifications
If you wish to change your check-in date or room type, please inform us at least 24 hours in advance. Date changes are subject to room availability and potential room rate adjustments.
4. Force Majeure / Unforeseen Circumstances
In the event of natural disasters, government restrictions, or emergency situations beyond control, management will review booking cancellations individually and offer flexible rescheduling or appropriate refunds.
5. How to Request a Cancellation or Refund
To cancel or modify your reservation, please contact our support team immediately:
-
Phone: +880 1974298213
-
Email / Direct Contact: Visit https://narsingdipalace.com/contact